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Orders and Inquiries
Orders are accepted by telephone, fax, e-mail, or on-line via the Internet. We accept telephone orders and technical inquiries in our Customer and Technical Service departments between 8:00 a.m. and 5:00 p.m., Pacific Standard Time, Monday through Friday. The main contact information is listed below.
Toll-Free: 800-452-5530
Tel: 408-452-5055
Fax: 408-452-5059
E-mail: service@anaspec.com
Internet: www.anaspec.com
For information on online ordering and opening
a new account please refer to the FAQs.
Please include the following information to expedite your order:
- Billing and Shipping addresses
- Purchase order number
- Credit card information
- Catalog number and product description
- Unit of measure, size, and quantity
Note: If order is not taxable, a resale or tax exemption certificate must be on file.
Please send all mail orders to the following address:
AnaSpec, Inc.
2149 O'Toole Ave.
San Jose, CA 95131
USA
Order by Quotation Number
If you have already received a quotation, you may place an order by quotation number here.
Shipping
AnaSpec, Inc. utilizes standard overnight or two-day Federal Express delivery (or equivalent). We will pre-pay and add the shipping charges to the invoice as separate items. To ensure stability of our products, we reserve the right to ship on dry ice as needed. This manner of shipping could increase shipping cost.
Payment Term
Net 30 days.
Bulk Orders
Discounted pricing is available for bulk orders. Please inquire about the specifics when requesting a quotation.
Prices
We will hold the prices as stable as possible. But in some circumstances, prices may have to be changed. Prices are subject to change without prior notice.
Quality
Satisfaction is guaranteed. If you are not satisfied with our product, please contact us. Any return needs a written authorization from AnaSpec, Inc. All returns will be subjected to a 20% restocking charge.
Warranty
AnaSpec, Inc. warrants materials to be of the stated quality at the time of sale. The buyer assumes all the responsibility for the use and handling of the product or any liability for consequential, special, indirect or incidental damages resulting therefrom.
AnaSpec, Inc.'s sole obligation is to replace the material up to the amount of the purchase price. This applies only to the product in their original containers and does not apply to a product which has been tampered with or altered in any way or which has been misused or damaged by accident or through negligence.
Product Usage
In general, all products listed are for "Research Use Only" and are not intended for use in humans and animals.
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